How Phyle's plans work, what counts as an active person, paying monthly or yearly, changing plans, cancelling and refunds.
Phyle charges by the size of your church, never per feature or per user. Every plan includes every module, and every volunteer and member can have a sign-in at no extra cost. There are no contracts and no setup fees.
The plans
Prices are in US dollars.
| Plan | Monthly | Yearly | Active people |
|---|---|---|---|
| Free | $0 | $0 | Up to 50 |
| Church | $39 | $390 | Up to 500 |
| Growing church | $59 | $590 | Up to 1,500 |
| Large church | $129 | $1,290 | No limit |
Paying yearly gets you 2 months free. Every plan, including Free, can email your congregation and take online gifts through your church's own Stripe account. The Church and Growing church plans include email support, and Large church includes priority support.
Two things are never on your Phyle bill:
- Gifts. Online gifts go straight to your church through Stripe at Stripe's rates, and Phyle adds no fee to them. See the online giving guide.
- Text messages. Texts go through your church's own Twilio account, at Twilio's rates, billed to you by Twilio. See the email and texting guide.
What counts as an active person
Your plan's limit counts active people: everyone in People who isn't marked Inactive and hasn't been removed. That includes members, regular attenders, visitors and children.
People who have moved away or stopped coming can be marked inactive, and then they don't count. Their history stays, and you can make them active again at any time. To mark someone inactive, open their record, select Edit and change their Membership status to Inactive. To change many people at once, tick them on the People list, choose Change status, pick Inactive and select Apply.
Settings › Billing shows how many active people your church has right now. If your church grows past its plan's limit, admins see a note at the top of each screen with a link to choose the plan that fits. Nothing is locked and no data is touched in the meantime, and we'll never move you to a higher price without asking.
Starting free
New churches start on the Free plan at phyle.org/start, with no card needed. Free is not a trial: it doesn't run out. It covers up to 50 active people with every module included. Move to a paid plan whenever your church needs room for more people.
Choosing a paid plan
Only admins can see and change billing.
- Go to Settings › Billing.
- On the plan you want, choose a Billing period: monthly or yearly.
- Select Choose with the plan's name, then Continue to Stripe.
- Enter your card on Stripe's secure checkout page. Phyle never sees or stores your card number.
- Stripe brings you back to Settings › Billing. It can take a moment for Stripe to confirm the payment, so refresh the page if your new plan doesn't show yet.
Paid plans are charged by card at the start of each monthly or yearly period, and renew automatically until you cancel. Prices don't include taxes. Where tax applies, it's added to the charge. If we ever change our prices, we'll tell you at least 30 days before the change reaches your bill.
Changing your plan, card or invoices
Once your church has a paid plan, Settings › Billing shows a Manage billing button. It opens your church's billing page on Stripe, where you can:
- move to a different plan, or between monthly and yearly
- update the card you pay with
- see and download your invoices and receipts
- cancel
When you're done, Stripe brings you back to Phyle. Your plan on Settings › Billing updates as soon as Stripe tells us about the change.
If a payment fails
If a card payment fails, Settings › Billing says your payment needs attention. Your church keeps its plan and nothing is removed while you sort it out: select Manage billing and update your payment method.
If a payment still can't be collected after 14 days, we may pause your church's account until it's settled. While an account is paused, anyone who opens your church's Phyle address sees a page saying so. Your data is kept safe the whole time. Email us at [email protected] and we'll help you get going again.
Cancelling
You can cancel at any time from Settings › Billing › Manage billing, or by emailing [email protected] from an administrator's address. There's no cancellation fee and no contract to wait out.
- Your church keeps its plan until the end of the monthly or yearly period it has already paid for, and isn't charged again. Settings › Billing shows when the subscription ends.
- After that, your church moves to the Free plan. Your data stays in Phyle.
- If you're leaving Phyle altogether, export anything you'd like to keep first. The your data guide lists every export and explains how to close your account.
Refunds
- Your first charge: if you ask within 14 days of your first paid charge, we refund it in full, no questions asked.
- After that: charges aren't refunded for part of a month or year, because cancelling stops the next charge and your plan carries on to the end of the period.
- If something went wrong on our side, such as a long outage or a charge you didn't expect, write to us and we'll put it right.
Refunds go back to the card that paid and usually arrive within 5 to 10 business days, depending on your bank. Email [email protected] with your church's name and the email address on the account.
Gifts given to your church through Phyle aren't part of your Phyle bill, so we can't refund them. Your staff refund gifts from your Stripe account, as the online giving guide explains.
The full details are in our terms of service and refund and cancellation policy.
Next guide Exporting or deleting your data