Phyle has no contracts. You can cancel whenever you like, and if it isn't right for your church in the first two weeks, we'll give your money back.
Cancelling
- Cancel at any time, from your account settings or by emailing [email protected] from an administrator's address.
- There's no cancellation fee and no contract to wait out.
- Your church keeps full access until the end of the monthly or yearly period it has already paid for, and won't be charged again.
- Before the period ends, export anything you'd like to keep. We delete your church's data within 60 days after the account closes.
Refunds
- Your first charge: if you ask within 14 days of your first paid charge, we refund it in full, no questions asked.
- After that: charges aren't refunded for part of a month or year, because cancelling stops the next charge and access carries on to the end of the period.
- If something went wrong on our side, such as a long outage or a charge you didn't expect, write to us and we'll put it right.
- Refunds go back to the card that paid, and usually arrive within 5 to 10 business days, depending on your bank.
Changing plans
You can move to a larger plan at any time, and the new price starts from your next charge. Moving to a smaller plan, or to the free plan, takes effect at the end of the current period.
Gifts made through Phyle
Online gifts go straight to your church through its own Stripe account, so Phyle can't refund them. If you gave to a church and need a gift refunded, please contact the church; its staff can refund it from Stripe.
How to ask
Email [email protected] with your church's name and the email address on the account. We aim to reply within two business days.